Returns & Exchanges

We want you to love your JanSport gear, which is why we offer free returns on all orders within 30 days of purchase. Items must be in their original, unused condition with all tags attached to qualify for a full refund.

1

Start Your Return

Visit our online returns portal and enter your order number and billing zip code to locate your purchase.

2

Print Your Label

Select the items you wish to return and download the prepaid shipping label provided by our system.

3

Pack Your Gear

Place the items in the original packaging if possible and securely attach the prepaid return shipping label to the outside of the box.

4

Ship It Back

Drop off your package at any authorized carrier location and keep your tracking receipt for confirmation.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing