Frequently Asked Questions

Everything you need to know about your favorite gear and accessories.

What is the JanSport Lifetime Warranty policy?

We stand by our packs for a lifetime. If your pack ever breaks down, simply ship it to our warranty center and we will fix it or replace it, no questions asked.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Expedited and overnight shipping options are available at checkout for faster delivery.

What is your return policy for online orders?

We offer free returns within 30 days of purchase. Items must be in their original, unused condition with all tags still attached to be eligible for a full refund.

How should I clean my JanSport backpack?

We recommend spot cleaning your pack with a damp cloth and mild soap. To preserve the fabric's integrity and water resistance, do not machine wash or tumble dry.

Do you offer international shipping?

Currently, our US website ships to all 50 states and military addresses. For international orders, please visit our global site to find an authorized retailer in your region.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your package in real-time.